FREQUENTLY ASKED QUESTIONS

What is the distance from the hotel to the airports of Milan and the railway station of Como?
Airport: LINATE/MILANO 1 hour and 30 minutes, 70 Km (43 miles)
Airport: MALPENSA/MILANO 1 hour and 45 minutes, 80 Km (50 miles)
Central Railway Station: MILANO 1 hour 20 minutes, 60 Km (37 miles)
Central Railway Station: COMO 40 minutes, 35 Km (21 miles)

Could you come and collect us at the airport/station?
Sure. Please take a look at the (Limousine Service Price List).

Are pets allowed?
Yes, pets are allowed in rooms but not in public areas such as the restaurant, swimming pool, beach and hall.

Who is the owner of the hotel? What chain does it belong to?
The Grand Hotel Villa Serbelloni doesn’t belong to any chain of hotels. It has belonged to the Bucher family for three generations. The current owner is Gianfranco Bucher.

What type of breakfast is served?
We offer buffet breakfast in the restaurant: Corn flakes, eggs, sausages, juices, fresh fruit, marmelade, coffee and tea; or continental breakfast as room service: croissant, butter, marmelade, coffee and tea.

How late is dinner served until in the evening?
We accept dinner orders until 10 pm

Which kind of food to you serve?
In the page OUR CUSINE you will learn what kind of specialties are available to taste in our restaurant.

What is the dress code?
The jacket is compulsory at dinner time.

What kind of activities are available at the hotel?
Hikes, sports and shopping.

What is the booking procedure and the cancellation policy?
The written booking confirmation must be completed by a guarantee deposit of one night that may be payed by credit card or cheque. In case of residence reservations the deposit will be of one week. This deposit will be refunded only if the cancellation will arive to the hotel at least 14 days before the forecasted arrival date for hotel reservations, and 30 days before arrival for residence reservations. For any detailed information please consult ourPrice List

Is it possible to add a third and a fourth bed in your rooms?
Yes, it is possible to add a third bed in the "Deluxe Double" rooms, and also a fourth bed in the "Executive Double" and "Senior Suites" rooms.

Do residence lodged customers have access to the hotel services?
Yes they do. All residence customers have access to hotel services
such as the bars, restaurants, swimming pools, and Beauty Farm.

Which forms of payment are accepted? It is possible to pay by credit card (VISA - MC - AMEX - DINERS), cash, and/or traveller's cheques.

How may I learn about the current exchange rate with the Euro?
A CNN Currency list is available.

Are Taxes and Services included ?
Yes they are.

What is the opening period of the hotel?
Look at the Rates Section to find all that you need.

Is the lake safe for bathing ?
Yes, it is. We have a trampoline and a diving platform on the lake.

What is the Ferryboat timetable?

What are the tourist attractions of Bellagio??
You will find this and other useful information on the page "THE SORROUNDINGS".