Frequently Asked Questions


What is the distance from the hotel to the airports of Milan and the railway station of Como?

Airport: LINATE/MILANO 1 hour and 30 minutes, 70 Km (43 miles) 
Airport: MALPENSA/MILANO 1 hour and 45 minutes, 80 Km (50 miles)
Central Railway Station: MILANO 1 hour 20 minutes, 60 Km (37 miles) 
Central Railway Station: COMO 40 minutes, 35 Km (21 miles) 

Could you come and collect us at the airport/station?
Sure. Please take a look at the (Limousine Service Price List).

Are pets allowed?
Yes, pets are allowed in rooms but not in public areas such as the restaurant, swimming pool, beach and hall.

Who is the owner of the hotel? What chain does it belong to?
The Grand Hotel Villa Serbelloni doesn’t belong to any chain of hotels. It has belonged to the Bucher family for three generations. The current owner is Gianfranco Bucher.

What type of breakfast is served?
In our buffet breakfast we offer: coffee and tea, croissants, cakes, muffins, fresh cheese, mozzarella cheese, light ricotta cheese, cherry tomatoes, eggs, bacon, cold cuts, smoked salmon, buffet of fresh bread and freshly toasted bread, fresh jams, chocolate cream, rice biscuits, gluten free products, water, juices, a selection of yogurt, skimmed and whole milk, fresh fruit, fruit compotes, corn flakes, bran, muesli, chocolate and dried fruit cereals, goji berries and different kind of seeds.

How late is dinner served until in the evening?
We accept dinner orders until 10 pm

Which kind of food to you serve?
In the page dedicated you will learn what kind of specialties are available to taste in our restaurant. 

What is the dress code?
Is required elegant clothing, with long sleeves and closed shoes.

What kind of activities are available at the hotel?
Hikes, sports and shopping.

What is the booking procedure and the cancellation policy?
The written booking confirmation must be completed by a guarantee deposit of one night that may be payed by credit card or cheque. In case of residence reservations the deposit will be of one week. This deposit will be refunded only if the cancellation will arive to the hotel at least 14 days before the forecasted arrival date for hotel reservations, and 30 days before arrival for residence reservations. For any detailed information please consult ourPrice List

Is it possible to add a third and a fourth bed in your rooms?
Yes, it is possible to add a third bed in the "Deluxe Double" rooms, and also a fourth bed in the "Executive Double" and "Senior Suites" rooms.

Do residence lodged customers have access to the hotel services?
Yes they do. All residence customers have access to hotel services 
such as the bars, restaurants, swimming pools, and Beauty Farm.

Which forms of payment are accepted? 
It is possible to pay by credit card (VISA - MC - AMEX - DINERS), cash, and/or traveller's cheques.


How may I learn about the current exchange rate with the Euro?
A CNN Currency list is available.

Are Taxes and Services included ?
Yes they are.

What is the opening period of the hotel?
Look at the Rates Section to find all that you need.

Is the lake safe for bathing ?
Yes, it is. We have a trampoline and a diving platform on the lake.

What are the tourist attractions of Bellagio?
You will find this and other useful information on the page "THE SORROUNDINGS".

Reviews

Wendi Hunter via Facebook 5

Very relaxing wonderful old resort hotel. If you expect constant fawning, you might not like it. Lots of 3rd generation of families vacationing here. Lots to do and see in Bellagio. Loved our stay, will go back!

Other reviews

Patricia Maria Vilaboy Deus via Google 5

Es uno de los más elegantes hoteles del Lago Como, el 5 estrellas Grand Hotel Villa Serbelloni mantiene honradamente la tradición junto con la elegancia contemporánea. Cuenta con 95 elegantes habitaciones y suites, acondicionadas con todas las modernas comodidades. Tiene además una piscina exterior panorámica, la posibilidad de una cena temprana e informal en el restaurante La Goletta, los cuidados del Villa Serbelloni Spa y el Mistral Restaurant...!

Other reviews

Barbara Jean Barrielle via Facebook 5

I love this hotel and did not want to leave! The extraordinary service anticipating every need, the glorious decor, the spectacular views of Lake Como..the restaurant Mistral was magnificent!

Other reviews

Elena Pettinicchio via Facebook 5

Hotel raffinato ed elegante dove vivere momenti indimenticabili con il vostro partner o gli amici. La vista dalle camere, dalla piscina e dalle meravigliose terrazze e giardini é da togliere il fiato. Uno degli hotel più belli del Lago di Como!

Other reviews

Lisa Gerardsharp via Facebook 5

Villa Sebelloni is not about celebrity-gawking, despite the stars I’ve spotted there. It’s about being a secret retreat and romantic escape on Italy’s loveliest lake, lakeside in the cutest resort. Like Lake Como itself, this grande-dame has had the sense to stop the clock at it’s peak moment of perfection. It’s effortlessly romantic but as naughty as you want. Dodgy, non disclosure agreements are not needed at Villa Serbelloni. The staff are souls of discretion.

Other reviews

Greg Cameron via Facebook 5

A true masterpiece a grand lakefront hotel. Stepping back in time and enjoying all the white glove service. The nightly jazz trio is relaxing Thanks to the professional and very knowlegeable front desk staff A grand European hotel set on the edge of Lake Como. A must

Other reviews

Grand Hotel Villa Serbelloni BELLAGIO - 5 star Luxury Hotel in Bellagio
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Sede sociale: Galleria Passarella, 1 Milano - Ufficio Registro Imprese Milano n° 218538 - Capitale sociale: € 7.230.400,00 | P.IVA (VAT) IT06693350156
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