Frequently Asked Questions

What is the distance from the hotel to the airports of Milan and the railway station of Como?

Airport: LINATE/MILANO 1 hour and 30 minutes, 70 Km (43 miles) 
Airport: MALPENSA/MILANO 1 hour and 45 minutes, 80 Km (50 miles)
Central Railway Station: MILANO 1 hour 20 minutes, 60 Km (37 miles) 
Central Railway Station: COMO 40 minutes, 35 Km (21 miles) 

Could you come and collect us at the airport/station?
Sure. Please take a look at the (Limousine Service Price List).

Are pets allowed?
Yes, pets are allowed in rooms but not in public areas such as the restaurant, swimming pool, beach and hall.

Who is the owner of the hotel? What chain does it belong to?
The Grand Hotel Villa Serbelloni doesn’t belong to any chain of hotels. It has belonged to the Bucher family for three generations. The current owner is Gianfranco Bucher.

What type of breakfast is served?
In our buffet breakfast we offer: coffee and tea, croissants, cakes, muffins, fresh cheese, mozzarella cheese, light ricotta cheese, cherry tomatoes, eggs, bacon, cold cuts, smoked salmon, buffet of fresh bread and freshly toasted bread, fresh jams, chocolate cream, rice biscuits, gluten free products, water, juices, a selection of yogurt, skimmed and whole milk, fresh fruit, fruit compotes, corn flakes, bran, muesli, chocolate and dried fruit cereals, goji berries and different kind of seeds.

How late is dinner served until in the evening?
We accept dinner orders until 10 pm

Which kind of food to you serve?
In the page dedicated you will learn what kind of specialties are available to taste in our restaurant. 

What is the dress code?
Is required elegant clothing, with long sleeves and closed shoes.

What kind of activities are available at the hotel?
Hikes, sports and shopping.

What is the booking procedure and the cancellation policy?
The written booking confirmation must be completed by a guarantee deposit of one night that may be payed by credit card or cheque. In case of residence reservations the deposit will be of one week. This deposit will be refunded only if the cancellation will arive to the hotel at least 14 days before the forecasted arrival date for hotel reservations, and 30 days before arrival for residence reservations. For any detailed information please consult ourPrice List

Is it possible to add a third and a fourth bed in your rooms?
Yes, it is possible to add a third bed in the "Deluxe Double" rooms, and also a fourth bed in the "Executive Double" and "Senior Suites" rooms.

Do residence lodged customers have access to the hotel services?
Yes they do. All residence customers have access to hotel services 
such as the bars, restaurants, swimming pools, and Beauty Farm.

Which forms of payment are accepted? 
It is possible to pay by credit card (VISA - MC - AMEX - DINERS), cash, and/or traveller's cheques.

How may I learn about the current exchange rate with the Euro?
A CNN Currency list is available.

Are Taxes and Services included ?
Yes they are.

What is the opening period of the hotel?
Look at the Rates Section to find all that you need.

Is the lake safe for bathing ?
Yes, it is. We have a trampoline and a diving platform on the lake.

What are the tourist attractions of Bellagio?
You will find this and other useful information on the page "THE SORROUNDINGS".


Mary Ann Ziegler Draeger via Facebook 5

An amazing experience ! Going back into time when service was an art.

Other reviews

Leanne Jackson via Facebook 5

This is such a fantastic hotel. Myself and my husband stayed here for a week in August and held our wedding reception here. The food was lovely from our wedding breakfast to our wedding cake. The staff were attentive and really made our day special. Stefania was amazing at helping to make sure everything was just as we wanted it and we even had the trio play the music for our first dance. Our room was just perfect and we had the most beautiful view of the lake. We will certainly stay here again.

Other reviews

Roberto Menniti via Facebook 5

We receive a great "Royal treatment" from the hotel. Staff is great, always "on top", very attent to details. Got there in occasion of my 41 Birthday, coming from USA (FL State). Very romantic location, lake front, magical at night, splendid as well during the day. We got a suit at the 3rd floor, upgraded service, everything was fantastic. They knew was my birthday and in occasion of it I have found in the room a bottle of Champagne and strawberry offered from the Hotel management...

Other reviews

Chantal Rubin via Facebook 5

I have visited it many times in my dreams since we left! The dining room- magnificent. The ball rooms stunning. The lake views- this must be what heaven is like....... I'm going to hang out here when I'm gone! For sure;-)

Other reviews

Greg Cameron via Facebook 5

A true masterpiece a grand lakefront hotel. Stepping back in time and enjoying all the white glove service The nightly jazz trio is relaxing Thanks to the professional and very knowlegeable front desk staff A grand European hotel set on the edge of Lake Como A must

Other reviews

Grand Hotel Villa Serbelloni BELLAGIO - 5 star Luxury Hotel in Bellagio
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Sede sociale: Galleria Passarella, 1 Milano - Ufficio Registro Imprese Milano n° 218538 - Capitale sociale: € 7.230.400,00 | P.IVA (VAT) IT06693350156

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