Our Covid-19 Prevention Policy

Dear Guest,

The Grand Hotel Villa Serbelloni has always paid great attention to the cleanliness and hygiene of the rooms and open spaces, we believe it is an indispensable practice in a luxury environment.Please find below some detailed information regarding our COVID-19 prevention initiatives.We trust these actions will help put your mind at ease and we promise to keep you updated as the situation evolves.


  1. Employees are receiving regular training on our new standards regarding COVID-19 health & safety protocols. The body temperature of every single staff member will be measured before entering the hotel ground. The temperature as per the Italian government must be below 37,5°C/99,5°F in case the body temperature should be higher or any sign of COVID-19 symptoms should appear the staff member will not be allowed to enter the hotel ground. The Hygiene and safety measures of our staff include as well hand hygiene, wearing masks if mandated and social distancing.

  2. When you arrive at the Grand Hotel Villa Serbelloni our employees will act as your guide, sensitively communicating all the new hygiene, health and safety measures so you can move seamlessly around our hotels, knowing that you’re being looked after with the greatest care.

  3. Hand sanitiser, in touchless dispensers whenever possible, will be available throughout the hotel.

  4. Any medical support required will be provided in line with government regulations. Our employees have clear instructions on reporting any possible cases of COVID-19 to senior managers and external authorities as required.

  5. Each guest will receive an amenity kit located in their room or suite containing masks, gloves and hand sanitiser.

  6. The frequency of cleaning and sanitising at the Grand Hotel Villa Serbelloni is a standard procedure which due to the Covid-19 has been increased. This applies to all public spaces with an emphasis on deep cleaning frequent contact surfaces. Our cleaning products and protocols meet specific guidelines for approved effective use against viruses and bacteria. When cleaning guest rooms, we pay particular attention to high-touch items. All bed linen and laundry are changed daily and washed at a high temperature. We are using a completely new and specific purifying machine made especially for the killing of COVID-19 which we will use on every departure and pre arrival and in all public areas. Fresh air exchange will be maximised as possible.

  7. We meet required guidelines for proper social distancing. As per the Italian government, guests and employees must practice social distancing whenever possible, by standing at least 1m/3ft away from people they are not travelling with. Restaurants, bars, spas, pool areas, fitness studios and all other outlets will also observe social distancing to ensure your safety.

  8. Hotel entrances are monitored at all times and any guests requiring medical assistance will be immediately assisted. Only when legally required will we allow our security teams to conduct non-invasive temperature checks utilising a thermal camera.

Bucher Family

Owners of the Grand Villa Serbelloni since 1918

| +39 031 950216

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